Systems Engineer - San Antonio - Straight Edge Technology

Corpus Christi, Texas

We need a team member...

More specifically, we need a System Administrator that is Humble, Hungry, and Smart!

Founded in 2006, Straight Edge Technology is a company committed to excellence and working with purpose. We have a dynamic and challenging environment, one that encourages teamwork and fosters professional growth.

So, what does Help Desk Support Do?
We are looking for a Systems Engineer to help build out, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team that demonstrates superb technical competency, delivering mission-critical infrastructure and ensuring the highest levels of availability, performance, and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis.

Do you have what it takes?

Our team of engineers need to respond to detected issues so fast that our clients don't even know they needed our help.

You’ll need strong interpersonal skills, the ability to communicate about highly technical issues, strong attention to detail, and most importantly, a knock-‘em-dead attitude! We need you to be open to ideas and to bring your own new ideas to the team. We offer a fun, engaging, supportive environment in which your talent can thrive. So, if you’re looking for a place where you can constantly learn more, be more and contribute to a team, this is it.

Essential Responsibilities include but not limited to:

  • Analyzes problems from a systems perspective, isolates to hardware or software issue, and carries through to resolution.

  • Provides IT support relating to technical issues involving Microsoft’s core business applications / Azure / Office 365, as well as virtual environments built on Citrix and VMware

  • Support services for Microsoft-related technologies: Windows Server, Azure, Exchange, SQL, SharePoint, etc.

  • Implement and support disaster recovery solutions.

  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

  • Remote access solution implementation and support: VPN, Remote Desktop / Terminal Services, and Citrix.

  • System documentation to include system reviews and recommendations.

  • Travels to customer sites to perform work when appropriate (company vehicle provided).

  • Maintains familiarity with industry best practices.

  • Communicate effectively with customers and the Service Team

  • Actively participates in team and company meetings.

  • Install, configure, test, and maintain operating systems, application software and system management tools

  • Proactively ensure the highest levels of systems and infrastructure availability

  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes

  • Maintain security, backup, and redundancy strategies

  • Provide 2nd and 3rd level support

Requirements

  • BS degree in Computer Science, Engineering or a related subject, or a combination of 5+ years of experience and recent equivalent training (college graduate, technical school graduate or similar

  • In-depth knowledge of at least one network operating system (LAN and WAN) and email system

  • Extensive knowledge of all aspects of PC operations and functions

  • Experience with monitoring systems and automation software

  • Experience with the following technologies:

    • SonicWall / Sophos firewalls

    • Exchange 2003, 2007, 2010, O365 and Terminal Services (RDS)

    • Networks

    • Microsoft SQL

    • Microsoft Windows Server 2003, 2008, 2008R2, 2012 and 2016

Alex Borman