Service Coordinator - Corpus Christi - Straight Edge Technology
Corpus Christi, Texas
We need a person...
More specifically, we need a Service Coordinator that is Humble, Hungry, and Smart.
Founded in 2006, Straight Edge Technology is a company committed to excellence and working with a purpose. We want to create an environment that encourages team work, and allows employees to strive for the same core values.
Our Service Coordinator will provide our first contact with clients as they report issues or areas of technology where they need assistance. Using our Service Department standards for issue tracking, and best in class tools, our Service Coordinator will manage our Service Desk to exceed the expectations of our clients, and delight them with Customer Service not found anywhere else. We don't just fix computers here.
So, what does a Service Coordinator do?
Answers calls for our Service Desk Team.
Translates requests from clients to accurate internal service tickets using Autotask.
Receives client requests via email or customer portal
Translates requests from clients to accurate internal service tickets using Autotask
Communicates with clients about issues and resolution status
Assigns service requests to technicians by matching skill set to the problem and monitoring workloads
Dispatches technicians to client worksites as appropriate
Performs follow up with technicians regarding status of tickets
Supervises technicians and monitors success measures.
Coordinates appointments with vendors.
Scans and electronically files documents
So you’ll need strong interpersonal and communication skills, attention to detail, and a knock-‘em-dead attitude. We need a person who thrives when they are juggling numerous tasks. We need you to be open to ideas and bring your own new ideas to the team; we offer a fun, engaging, supportive environment in which your ideas can thrive. So if you’re looking for a place where you can constantly learn more and contribute to a team, this is it.