Field Engineer / Help Desk Support - Straight Edge Technology
Corpus Christi, Texas
Straight Edge Technology is a company committed to excellence and working with a purpose. We want to create an environment that encourages team work and allow employees to strive for the same core values.
The Field Engineer / Help Desk Support will provide first level analysis and technical help desk support with a focus on phone and email support, leveraging remote desktop technologies, as – needed, to provide first-call resolutions.
The Technician will interface with multiple levels of users; to include Management, VIP’s and other Technical Staff. The Technician will provide active communication with Tier 2 and Tier 3 support levels; while providing follow up and updates to the status of issue(s) until resolved.